What Our Customers Are Saying
SERVICE RATING FROM YAHOO!
The Five Star Top Service icon next to a store's name is a sign of superlative
quality. It means our customers have give us the highest ratings possible in
the Yahoo! Merchant Rating System.
We are proud to have earned this rating for superior service. Below are unsolicited
testimonials that our customers later granted us permission to publish.
"Gold Mountain's sales and service are really second to none. Recently, I purchased an engraved buckle from them and there was some trouble (a lettering problem- not theirs, but on my end) with it. I didn't know I could get the problem solved but talked with Lanny of Gold Mtn. anyhow. He immediately took care of the problem! The buckle lettering could not be fixed so he had a brand new buckle engraved for me without any hesitation (or additional cost). Seriously, do you know of any other company who would go to that length to make the customer happy? I sure don' t. This is one great shop and great people."
Tim Lucas|Cleveland, Ohio
"I could not have asked for or expected a better experience then I had with Gold Mountain Trading.
I ordered a money clip with an initial for a friend.
I called and left a message and promptly received a call back. I was concerned about getting it on time. The gentleman that called me back walked me through the ordering process step by step then recommended the best shipping method without extra cost to get to me on time.
Well It came 2 days earlier then expected and in a beautiful velvet box. The Money Clip was just as beautiful as described and my friend was thrilled when he saw the wonderful scrolling and craftsmanship.
So Yes the whole experience of shopping with Gold Mountain trading was a pure delight. I would recommend them to any of my friends and family."
Patricia Hansen|Lauderhill, Florida
"I received the buckle and I have to say that it is outstanding. The craftsmanship is unsurpassed. My only regret is that I didn't think about making buckles for my dad years ago. He's going to be thrilled. Thanks for everything.
FOLLOW UP -
I wanted you to know that my dad received the belt buckle you guys made and wept. It has not left his body. He said of the dozens of buckles he owns, none come close to the pure beauty of the ones you guys made. I will probably be reaching out to you again for his 81st but until then, I wanted you to know what am impact your beautiful work had on an 80 year old Boston Cowboy.
Steve Gold| Hollywood, California
"Buckle looks amazing man thank you for the work ill definitely be ordering from you guys again and soon!"
Aaron Keller|Pampa, Texas
"Just a quick note to let you know the Marshal badge arrived and the quality is better than depicted. Thank you!"
Mark Fix|Littleton, Colorado
prices, fast delivery and outstanding communication!"
Jessica Scharf | Warsaw, Indiana
our Feather Bracelet 1.]
was a wonderful company to deal with. I asked for quick shipping at an inexpensive
price and it
arrived in three days. It was a very easy transaction. I would recommend this
company and use them again."
Marni Zuckerman | Merrick, New York
exceeded my expectations thank you so much for your help and advise (on the color)
It turned out Great! You guys Have earned a customer for LIFE!!!!!"
Matthew Troy Ohmes | Tulsa, Oklahoma
received our buckle this past week. It
is beautiful! Thank you for such a great job. It was a real pleasure doing business
with you. I haven't ordered this type of item online before and I found your website
by doing a Google search for trophy
buckles. I couldn't be happier with my choice. My order was done right and
on time. I will definitely keep your card in my book."
Lisa Melvin| MFD Rodeo Queen Contest; Mineola, Texas
wanted you to know that the belt buckle arrive here about three days ago, and
I'm am very pleased with the buckle. The craftmanship on the buckle is excellent,
and I know that my brother-in-law will be so pleased with it. Thank you for you
effort in getting it to me in time. I will continue to do business with you in
Linda Korb| Tulsa, Oklahoma
[Linda purchased a
Eagle Buckle three-piece set.]
was totally impressed with the followup customer service emails that kept me posted
on the status of my purchase. The quality of the item was impeccable. I would
definately shop from them again."
Victoria MacDonald | Amston, Connecticut
a Bull Riders Only buckle.]
have received the buckles. They look great. Thank you again for your help and
the perfect service. Best regards from Switzerland"
Natascha Fanny Probst | Welschenrohr, Switzerland
two reining horse buckles with our BuildABuckle
just wanted to say Thank you, Thank you, Thank you!!! I received the watch this
morning and I love it. I am sure that the gift's recipient will like it very much
as well. It arrived in plenty of time. I appreciate so much your help and the
fact that you kept me up to date on my order and were accessible to answer my
questions. Thank you again."
Lori Stradley| Twin Falls, Idaho
Beautiful!!! Stunning!!! Gorgeous!!! Lovely!!! WOW!!! Yes, my bracelet and ring
arrived today, and I am so absolutely ecstatic that I am about to burst!!! Both
pieces are absolutely awesome ~ and I am so very, very pleased! And ~ the ring
fits perfectly. Thank you again for all of your help ~ and as I indicated before,
I will be back! Y'all take care and have a good one............... "
Phyllis Weinman | San Antonio, Texas
[Phyllis took delivery
of a couple of our One-Of-A-Kind items.]
was very pleased with my transaction. The price was much better than what it would
have cost me at the mall and the shipping was fast. I would use them again."
Rosemary Holman| Naperville, Illinois
two of our Humanity Bracelets.]
was kept informed of the status from start to finish (both of my order and its
shipping) ... extremely pleased overall and would not hesitate to do business
with them many times over..."
Rick Miller | Canton, Michigan
[Rick received one
of our Tombstone, Arizona Sherrif
"It was a pleasure
to work with Greg. He was more responsive than anyone could ever ask for; he even
responded to an email over 4th of July weekend. I couldn't recommend this vendor
Shawn Cohen | Baltimore, Maryland
[Shawn created one
of our custom belt buckles.]
the Spur Buckle yesterday
and I have to say that it's very nice and unique too, as it's one of a kind I
have never seen before.Thank you.
As for the Custom Buckle that I'd
received earlier, I got lots of positive comments from colleagues and friends,
who are really surprised when told that it was ordered online from the manufacturer
in the USA. For your information Greg, here wearing cowboy buckles is always in
style even though apart from the cast brass buckle from the Philippines, Thailand
and the jeans brand (such as Levi's, Lee & Wrangler) promotion buckles, a
good US made buckles are rarely available in the local fashion shops.
Last but not least, thank you once again for the excellent services rendered during
our online dealings these past few months. I will be back for more purchases in
the near future. Thanks a lot."
Philip Nyaru | Kuching, Sarawak, Malaysia
"The Gold Mountain
Trading was very responsive and easy to deal with. Their customer service was
exemplary. I wish every company was as easy to deal with as this one"
Colin Portnuff | Tualatin, Oregon
[Colin created three
of our custom belt buckles.]
"I often wonder
what happened to the customer service and satisfaction that wins customers for
life. Again, thank you, and you can be assured that you have a customer that will
come back again and again, as well as refer others. I can't thank you enough for
helping me and being as strong in customer satisfaction as you are."
Eric Molnar | Mesa, Arizona
[Eric purchased the
Galloping Horse buckle.]
pleased to get the emails confirming shipment and tracking method. I buy books
all the time over the net and only the booksellers have given me this good service
till now. Will recommend the seller to anyone."
William McCroden | Salem, Oregon
purchased a US Marshal badge that I had been
trying to find. Gold Mountain Trading had just the one I wanted. Service was GREAT!!!!!
I completed the entire purchase on line and received a quick and detailed confirmation
of my order. These people are UNBELIEVABLY fast!!!! I received my order in just
a couple days, well packed and exactly as described in their catalog. Would I
deal with them again? UNQUESTIONABLY!"
William B. Mixon | Hampton, Virginia
"This is one
of the best sites online for quality jewelry and watches at the best prices. I
appreciated the immediate personal follow-up from Greg. I would certainly recomend
this merchant to anyone."
Shankar Goswami | Eugene, Oregon
our Gold Pocket Watch
with the Marines Corps emblem.]
"My mother was
born in South Dakota. In our family every woman has a black hills gold ring. I
ordered my mother a mothers
ring and my husband ordered his mother a mother's ring right before mother's
day. The rings came on time and they were both so beautiful and unique. My mother
cried when she realized it was not only a beautiful black hills gold ring but
a mother's ring. She has been showing it off every where that she goes. Both of
our mothers expressed that it was a priceless gift. One that they had always wanted
and waited for but never wanted to ask for. Thank you so much for making this
mother's day unforgettable! We appreciate how easy and fast the ordering was as
well. I had some questions and I got fast e-mail and phone call replys. I am so
thankful to have found your website. I will highly recommend you."
-PS One of grandmother's first question was "is it Landstroms?" They
couldn't believe that it was!
Amy L. Scribner | Thatcher Brook Primary School; Middlesex, Vermont
[Amy and her husband
each ordered an heirloom-quality mother's
ring for their mothers.]
I just received the belt buckle I ordered and I wanted to let you all know that
it came out better than I had hoped. My brother and I wanted to get our dad something
really special for his 60th birthday, and you and your team truly went above and
beyond in helping us put together something we know he'll love. You all have a
great service here and I wish you all the best success. Thanks. Tiffany
Tiffany Fassett | Scottsdale, Arizona
[Tiffany created a
custom belt buckle for her dad.]
The item turned out
to be out of stock but Greg did a great job of getting it to me as quickly as
possible so that I got the item before I headed out of town. Nice folks to work
M J McCosker | Lafayette, California
[M J purchased our
Silver Eagle Buckle #2.]
I received your "Build-a
Buckle" several days before it was supposed to arrive. My Husband loves it!
He is the only one in the world to have that particular belt buckle, and our grandchildren
think that is so "neat". It has his father's brand, which he inherited,
and it is really a beautiful piece. I WILL be ordering from you again. I submitted
a design based on the sample, and everything was right where I wanted it. Thank
you so much!
Sharon Rountree | Fort Worth, Texas
My ring is beautiful.
The service and communication with Gold Mountain Trading was wonderful. I highly
recommend this company and would gladly do business with them again. :) :)
Kathryn Lobert | Arlington, Texas
our Black Hills
Gold Rose Ring.]
An excellent company
to do business with. Great customer service. Site easy to navigate. Received product
in quicker time than I expected. I can recommend this company to all who wish
to do business with a reputable firm. 100% satisfaction.
Roland Platzer | North Olmsted, Ohio
our Eagle Buckle
It is rare to find service of such high quality. I was more than pleased with the service and of the product. Shipping and notification was excellent.
Sandra Schmidt | Corpus Christi, Texas
our Tiffany-Style Heart Bracelet.]
Super merchant and
company to do business with! Super service! Super products! 5 STAR RATING!
Gene Kube | Roselle, Illinois
[Gene purchased our
Wyatt Earp U.S. Marshal Badge and
our U.S. Marshal Badge - Round.]
service. Would recommend this merchant highly.
Olaf Heilandt | Uxbride, Ontario, Canada
Greg, I just received
the belt and it is PERFECT. Thank you so much for your excellent service. If anyone
in this area wants to locate someone specializing in Western wear I will certainly
recommed you, not only for the quality of your merchandise but also the care you
give to your customers. Thank You again!
Elton Burky | Greenville, Maine
[Elton purchased a
Dragonfly Turquoise Belt
Buckle for a friend.]
I have had one of
[their] watches for several years and absolutely feel naked without it. I only
hope that my friend that this
watch goes to feels the same way that I do.... When the item was out of stock
within their establishment, they called me and offered to forward the order to
the manufacturer themselves. Great customer service! Thank you Gold Mountain Trading!
Tina Kays | Beebe, Arkansas
Just thought I'd
drop you a note to let you know I received my
watch last week. Absolutely delighted with it and am getting loads of compliments.
Thanks again for your efficient service and helpful emails. Hope to be treating
myself again on your website in the near future. It is very rare to find such
competent service and I really felt like a valued customer in my dealings with
you. All the best.
Aimee Walsh | Dunhill Co., Waterford, Ireland
Thank you so much
for your wonderful service. I received the beautiful
necklace today. I just really got such a good feeling from you, especially
as I am one that is a little skeptical to buy over the internet. Your great service
and customer concern is very much appreciated. Thank you again.
Gini Horn | Laguna Niguel, California
I received my order,
and thank you, the cross is absolutely perfect.
I love it ... again thank you very much. I look forward to ordering more items
from your beautiful store.
Diana "Lady Di" Gorden | Stockton, California
[Lady Di purchased a Navajo Multi-Stone Cross.]
Thank you so much
... you guys are wonderful and highly recommended. I received the
bracelet yesterday and I am delighted once again with your service, availability
for questions / correspondence, as well as speedy shipping!!
Rachel Westmoreland | St. Louis, Missouri
[Rachel received The Humanity Bracelet in
Fast delivery, customer
service really great and so kind! I bought here for the second time and Im really
satisfied! Thank you!
Luca Tregambe | Botticino, Mattina, Italy
[Luca ordered our Black Hills Gold Silver Ring #2
and Bull Rider Watch]
Excellent all around
service, product, and shipping.Thanks.
Rick Dodds | Las Vegas, Nevada
[Rick ordered our Cowboy
Up belt buckle by Montana Silversmiths]
Loved my bracelet, price very competetive with other sites. I will continue to
use Gold Mountain because you get my order(s) right and sell a great product.
Nora Prince | Sierra City, Nevada
[Nora has ordered multiple Humanity Bracelets]
Howdy my fellow cowboy. I just received my belt buckle in the mail today and I
am very happy to tell you that it is everything I expected and more. I want to
thank you and the Gold Mountain
Trading for your hospitality and amazing cooperation. This is the first time
I have ordered anything over the internet. I am not going to lie to you, at first
I was a little weary of the whole ordeal, but now I know I can trust at least
Thanks again. Till next time....Ride 'em Cowboy
Jesse Zulauf | Newmarket, Ontario, Canada
Service beyond excellence.
Variety in jewelry very attractive. Promptness regarding delivery was excellent.
Status on order constantly updated and unique personal note by merchant to customer
proved excellent customer relations. Gold Mountain Trading is a must for online
Josh W. Revolorio | Waltham, Massachusetts
[Josh ordered our Landstrom's Black Hills Gold Hummingbird
U.S. Marshal Badge today, am very impressed with
your speedy and efficient service. Could not believe it arrived at my door here
in the UK so quickly, what can I say, THANK YOU SO MUCH. I was most impressed,
a service like you provide should be shouted from the rooftops. I have placed
many orders from the USA, and most are very good, often better than here in the
UK, but you are by far the best. And
the badge, excellent quality, very well made."
Lucien Hoebeeck | London, United Kingdom
"Gold Mountain Trading was excellent in their communications and the piece
I ordered was as pictured. Shipment was on time and the craftmanship is great."
Michael Mueller | Cottonwood, Arizona
"They got my merchandise
to me promptly and were really friendly how they kept me informed. And I really
like what I bought from them. I would buy from them again. They were better than
Annie Boatwright | North Little Rock, Arkansas
"Couldn't ask for better service. Actually had a human being call me to let
me know something was on backorder. Will definitely buy from them again."
Sheyrie Skipper | Fort Worth, Texas
[Sheyrie purchased a Buffalo Indian Nickles Money
Clip and Western Pocket Watch.]
"Gold Mountain Trading 's service was excellent. I felt that I was dealing
with a person, not just a cyperspace database hooked to my credit card."
Colyn Kreger | Kernersville, North Carolina
[Colyn purchased a Navajo Indian Turquoise Inlay Cross
"I really liked the prompt and flexible customer service. The locket
Theresa Cox | Hillsborough, North Carolina
"The people there were very helpful, my order
was shipped immediately and I received faster than expected. I have saved their
link and will recomend Gold Mountain Trading to everyone that asks."
William Moreno | Saint Louis, Missouri
to let you know that my watch arrived today! Wow!
Thanks for the super Customer service. You guys are the best!! I will be sure
to tell all my friends about you! BTW, the watch
is gorgeous. I had one similar to it (the barrel racer) that I have had for years.
The band finally wore out and broke a few weeks ago :^ (I wore it every day. I
will be sure to NOT ware this one when I'm out with the horses or exercising.
Its just to beautiful to get sweaty and dirty. I'll have to get myself a cheap
one for that. Take care & Thanks again :^)"
Deborah Saling | Spanaway, Washington
easy! Thanks for making it a smooth process. My wife loves the gold
Kane Wilkin | Granite Bay, California
"Thank you very much for sending the pendant so soon. Yesterday, I had received
this beautiful pendant. It's so very nice!!! Wonderful colour & excellent
silver work! I've never seen before!!! Uh! How can I say? Anyway, I'm thankful
for you. If I'll have a chance, I'd like to visit your shop sometime. Thank you
Hal | Tokyo, Japan
beautiful belt buckle
arrived yesterday. It was everything I hoped it would be. I gave it to my friend
Keith who had the "lone
Indian" buckle, made much the same way from silver and brass. He promised
that buckle to his dad when he could find the "mule train" buckle. His
dad passed away last year and he placed the "lone Indian" buckle in
the casket with him. He was very excited to finally see the "mule train"
Two dreams were fulfilled. Thanks again."
Dennis Headrick | Lompoc, California
"I LOVED... repeat LOVED the Cross
Necklace! It is the most beautiful piece of jewelry I have ever seen. Your
service was extremely prompt... both your merchandise and service was exceptional
and I thank you so very, very much!"
Elaine Rubero | San Leandro, California
"I received my order on Saturday, 12/21. I just wanted to comment on the
merchandise I received. The Black
Hills Gold earrings and locket
that I ordered were absolutely beautiful! I was so impressed with the quality
of the items. They were so much more beautiful than I had expected. I look forward
to ordering from your company again."
Stacy Casias |
you for keeping me up to date on the status of my order. I will definitely order
from your company again due to the excellent service I have received!!!
- Angela Watts | Houston, TX"
Angela Watts |
"Prompt shipping and great customer service policies. I had to return part
of my order and it was handled great."
Robyn Roberts |
"Accurate advertising. Reasonable prices. Very fast service."
Larry Stephens |
job in responding to let me know my order was accepted and also fast delivery
of merchandise. Was very pleased. The item ordered is of very good quality for
a very reasonable price."
"The quality of the jewelery I purchased is outstanding. I'm very impressed
& would definitely buy from Gold Mountain Trading again."
Debra Garza |
Boca Raton, Florida
wanted to let you know how pleased I am with the horse
bracelet I ordered. It's for my best friend's 50th birthday, and I know she
will love it! You were nice enough to make sure I received it on time. If I can
leave a testimonial on you website, I'd be glad to. Thanks again!"
Rita Williams |
it today (Monday)! I'm very pleased with the badge
and your service was extemely prompt -- must've sent it via Pony Express!"
Wake Forest, North Carolina
"I received the Eagle
Money clip the other day and have to tell you it is truly a beautiful and
well made piece. The only "problem" is that it is more appropriate for
holding $100.00 bills than the small denominations for which I'll be using it!
Many thanks and congratulations on such a fine product."
Robert Malanga |
Long Valley, New Jersey
"I got the barrette this morning and it is as
beautiful as I thought it would be. I think this is a terrific site to purchase
Montana Silversmiths jewelry. I would recommend it to anybody and already have.
Thank you for the kindness and attention that you paid to my order."
Lisa Estep |
"Overall great, prompt delivery, good packaging and excellent
build quality.... I can assure you I will be a future customer of yours."
Douglas Bryden-Reid |
ring arrived today, really fast delivery and good packing. A
really beautiful and unique piece. Good work. I'll think you have a new
"I have the
pocket watch and it is beautiful! My husband will
love it. I want to say thanks for taking the time to write and see if I had
gotten it. I have filled out so many comment forms and seen nothing done I was
not expecting a personal email. I really appreciated it. It really made the
whole experience with you guys great. If I know anyone who's looking for the
kind of items you sell, I will definitely recommend you to them. Thanks for
Dorothy Dean |
order came sooner than the ship date they gave me & was in wonderful
condition. Highly refer other shoppers.
Carla Steadman |
do love the
ring and it arrived when expected. I have found a few more things to purchase
in the near future. I recommend them highly."
Lynne Pittman |
New Orleans, LA
than I thought."
Zach Fein |
service. I received the product quicker than expected, and it was packaged very
securely. I will definitely do business with them again."
Harold I. Weinberg
Kearny, New Jersey
for your VERY prompt service. I'll be using your store again."
"They gave very friendly, courteous service when I phoned after placing my
order because I realized I had ordered the wrong item. My
package arrived in the time frame they had quoted, I would not hesitate to
order from them again or refer my friends to their site."
Karen | Londonderry, New Hampshire