We value courtesy and honor above all. Call us with your questions or to place your order at 1-800-474-9111 in the U.S. and Canada. Non-U.S. customers may call us at 01.303.457.2450. Our FAX is 303.450.7785. Our email address is
Learn more About Us.
Special note on quoted shipping time: The shipping method you choose takes effect AFTER the availability period for each item. For example, if the item's availability shows "Ships in 2 - 3 days" and you choose "Express", your order will ship after the availability period via the best method available for the amount of shipping you paid for. Likewise, if you selected Standard shipping, the item will ship via the best method available for the amount of shipping you paid for (usually Priority Mail or UPS Ground). Some items are not available for immediate shipping, either because it is made-to-order or simply out of stock either in our Texas warehouse or at the manufacturer itself. In such cases, selecting a faster shipping mode will result only in the order arriving faster once it has shipped; it will not speed the production and handling time necessary to get the order out the door. We review each order personally and, if we believe you may be paying too much for shipping, we will contact you to make sure you are aware of your options.
Some items Montana Silversmiths and the entire Minnetonka Moccasin line cannot be shipped outside the U.S.
We are not responsible for lost packages shipped via USPS Priority Mail International
Listed availability might not be applicable for multiple copies of an item. Sudden demand for an item can effect availability. We will inform you by phone or e-mail if any items in your order prove to be unavailable.
A Return Authorization Number must be requested within 30 days of purchase
. Be sure to include your name, order number, return email address, and reason
for return. Items approved for return must be received by us or the manufacturer
within two weeks of the issuance of the Return Authorization Number. All sales
are final for made-to-order / custom items. This includes, but is not limited
to, any item that requires engraving, figures or customization of any kind.
Original shipping charges are not credited on returned items unless the return
is needed because of an error on our part. Customers are responsible for all
shipping charges to Gold Mountain Trading with the exception of returns
necessitated due to an error of Gold Mountain Trading. Only shipping costs
for incorrect items delivered to the customer will be paid. In other cases,
customers are responsible for return shipping costs as well as items lost in
transit so, for your protection, we recommend shippers such as UPS where the
package can be tracked and insured.
Returns within 30 days of receiving your order can be for exchange or credit. Items labeled as "Closeout" are not returnable or exchangeable. With our apologies, returns and exchanges of Minnetonka Moccasin brand items require a $5.00 re-stocking fee per item. This fee is charged directly by the Minnetonka Moccasin company so we have no choice but to pass it along. Likewise, returns of Montana Silversmiths Leather and Home Decor items require a re-stocking fee of 15% of the catalog price. All products returned must be 100 percent complete, in brand new condition, contain all original boxes and packing materials with original UPC codes attached to the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
Christmas Returns We highly encourage early Christmas shopping, so returns for items purchased for more than 30 days before the holiday may be returned as late as January 10. However, your original order must indicate it is intended for a holiday gift. Be sure to let us know in the Comments section of our shopping cart.
We will gladly accept your order by phone Monday - Friday 9:00 a.m. - 5:00
p.m. MST. Orders placed via our website are accepted any day and
any time. Our answering service is always available. 800.474.9111 or 01.303.457.2450
We highly respect deadlines so please let us know if you have one. The more information we have, the better. Shipping time is contingent upon availability of merchandise and credit verification. Most in-stock orders ship immediately. Orders are not processed or shipped on Saturdays, Sundays or U.S. holidays. In the event of delays, every effort will be made to contact you by e-mail. Orders will be shipped via USPS, UPS. Gold Mountain Trading LLC will choose the best way to ship your order.
"I wanted to take this opportunity to thank you for all your assistance with my order. This being my first order with you has been such a pleasure. Great communication combined with great service. Gold Mountain Trading sets an example other companies should follow. I have told all my friends to visit your web site and encouraged them to buy from you. Thanks again for allowing me to have such a pleasurable shopping experience with you."