Shipping & Policies



We value courtesy and honor above all. Call us with your questions or to place your order at 1-800-474-9111 in the U.S. and Canada. Non-U.S. customers may call us at 01.303.457.2450. Our FAX is 303.450.7785. Our email address is

Learn more About Us.



SHIPPING

If you need an item immediately, please call us to check availability: 800-474-9111 or 01.303.457.2450.

Special note on quoted shipping time: The shipping method you choose takes effect AFTER the availability period for each item. For example, if the item's availability shows "Ships in 2 - 3 days" and you choose "Express", your order will ship after the availability period via the best method available for the amount of shipping you paid for. Likewise, if you selected Standard shipping, the item will ship via the best method available for the amount of shipping you paid for (usually Priority Mail or UPS Ground). Some items are not available for immediate shipping, either because it is made-to-order or simply out of stock either in our Texas warehouse or at the manufacturer itself. In such cases, selecting a faster shipping mode will result only in the order arriving faster once it has shipped; it will not speed the production and handling time necessary to get the order out the door. We review each order personally and, if we believe you may be paying too much for shipping, we will contact you to make sure you are aware of your options.

Some items Montana Silversmiths and the entire Minnetonka Moccasin line cannot be shipped outside the U.S.

We are not responsible for lost packages shipped via USPS Priority Mail International

Listed availability might not be applicable for multiple copies of an item. Sudden demand for an item can effect availability. We will inform you by phone or e-mail if any items in your order prove to be unavailable.



ORDER INFORMATION

Orders are charged at the time of shipping or at the time of order processing, depending upon whether the item is in current inventory or has to be ordered. Orders which include custom or made-to-order items are charged upon order receipt.

We wish to keep you as informed as possible and will send email messages regarding the status of your order. You will automatically be sent an order confirmation email shortly after your order is submitted. If you have not received this message, please contact us to verify that the order has been placed or the correct email address was entered. If there is a problem with billing address or shipping address you will be emailed within two business days after the order is placed. If any items in your order are out of stock and / or no longer available, we will send a message detailing the items of concern. Once your order has shipped, you will be emailed a tracking number (UPS or USPS Express Mail) or a Delivery Confirmation Number (USPS Priority).



RETURNS

A Return Authorization Number must be requested within 30 days of purchase at . Be sure to include your name, order number, return email address, and reason for return. Items approved for return must be received by us or the manufacturer within two weeks of the issuance of the Return Authorization Number. All sales are final for made-to-order / custom items. This includes, but is not limited to, any item that requires engraving, figures or customization of any kind.

Original shipping charges are not credited on returned items unless the return is needed because of an error on our part. Customers are responsible for all shipping charges to Gold Mountain Trading with the exception of returns necessitated due to an error of Gold Mountain Trading. Only shipping costs for incorrect items delivered to the customer will be paid. In other cases, customers are responsible for return shipping costs as well as items lost in transit so, for your protection, we recommend shippers such as UPS where the package can be tracked and insured.

Returns within 30 days of receiving your order can be for exchange or credit. Items labeled as "Closeout" are not returnable or exchangeable. With our apologies, returns and exchanges of Minnetonka Moccasin brand items require a $5.00 re-stocking fee per item. This fee is charged directly by the Minnetonka Moccasin company so we have no choice but to pass it along. Likewise, returns of Montana Silversmiths Leather and Home Decor items require a re-stocking fee of 15% of the catalog price. All products returned must be 100 percent complete, in brand new condition, contain all original boxes and packing materials with original UPC codes attached to the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

Christmas Returns — We highly encourage early Christmas shopping, so returns for items purchased for more than 30 days before the holiday may be returned as late as January 10. However, your original order must indicate it is intended for a holiday gift. Be sure to let us know in the Comments section of our shopping cart.



OTHER INFORMATION

We will gladly accept your order by phone Monday - Friday 9:00 a.m. - 5:00 p.m. MST. Orders placed via our website are accepted any day and any time. Our answering service is always available. 800.474.9111 or 01.303.457.2450

We highly respect deadlines so please let us know if you have one. The more information we have, the better. Shipping time is contingent upon availability of merchandise and credit verification. Most in-stock orders ship immediately. Orders are not processed or shipped on Saturdays, Sundays or U.S. holidays. In the event of delays, every effort will be made to contact you by e-mail. Orders will be shipped via USPS, UPS. Gold Mountain Trading LLC will choose the best way to ship your order.



PAYMENT OPTIONS

We accept VISA, MasterCard, Discover and American Express credit cards as well as organization checks and money orders. We do not accept credit card gift cards or personal checks. You will not be charged sales tax if your order is shipped outside Texas.



FRAUD PROTECTION

If your credit card billing and / or shipping information triggers an alarm flag by our automated fraud detection system, and we are unable to verify the information with the issuing bank, your shipment could be delayed or cancelled.



PRICES & TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing or misuse and abuse or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed under these conditions. We shall have the right to refuse or cancel any such orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order. Prices and policies are subject to change without prior notice.

All images and text on this site are copywritten and are the property of Gold Mountain Trading.


Testimonials

View all
  • "I wanted to take this opportunity to thank you for all your assistance with my order. This being my first order with you has been such a pleasure. Great communication combined with great service. Gold Mountain Trading sets an example other companies should follow. I have told all my friends to visit your web site and encouraged them to buy from you. Thanks again for allowing me to have such a pleasurable shopping experience with you."

    Nita Pace
    Chelan, Washington
    [Nita purchased our Buckle Handbag and Bull Riders Only Buckle]