We value courtesy and honor above all. Call us with your questions
or to place your order at 1-800-474-9111 in the U.S. and Canada. Non-U.S. customers
may call us at 01-512-288-0942. Our FAX is 512-288-0910. Our email address is
Learn more About Us.
If you need an item immediately, please call us to check availability:
800-474-9111 or 01-512-288-0942.
Special note on quoted shipping time: The shipping method you choose takes
effect AFTER the availability period for each item. For example, if the item's
availability shows "Ships in 2 - 3 days" and you choose "Express",
your order will ship after the availability period via the best method available
for the amount of shipping you paid for. Likewise, if you selected Standard
shipping, the item will ship via the best method available for the amount of
shipping you paid for (usually Priority Mail or UPS Ground). Some items are
not available for immediate shipping, either because it is made-to-order or
simply out of stock either in our Texas warehouse or at the manufacturer itself.
In such cases, selecting a faster shipping mode will result only in the order
arriving faster once it has shipped; it will not speed the production and handling
time necessary to get the order out the door. We review each order personally
and, if we believe you may be paying too much for shipping, we will contact
you to make sure you are aware of your options.
Some items Montana Silversmiths and the entire Minnetonka Moccasin line cannot
be shipped outside the U.S.
We are not responsible for lost packages shipped via USPS Priority Mail International
Listed availability might not be applicable for multiple copies of an item.
Sudden demand for an item can effect availability. We will inform you by phone
or e-mail if any items in your order prove to be unavailable.
Orders are charged at the time of shipping or at the time of order processing, depending upon whether the item is in current inventory or has to be ordered. Orders which include custom or made-to-order
items are charged upon order receipt.
We wish to keep you as informed as possible and will send email messages regarding
the status of your order. You will automatically be sent an order confirmation
email shortly after your order is submitted. If you have not received this message,
please contact us to verify that the order has been placed or the correct email
address was entered. If there is a problem with billing address or shipping address
you will be emailed within two business days after the order is placed. If any
items in your order are out of stock and / or no longer available, we will send
a message detailing the items of concern. Once your order has shipped, you will
be emailed a tracking number (UPS or USPS Express Mail) or a Delivery Confirmation
Number (USPS Priority).
A Return Authorization Number must be requested within 30 days of purchase
. Be sure to include your name, order number, return email address, and reason
for return. Items approved for return must be received by us or the manufacturer
within two weeks of the issuance of the Return Authorization Number. All sales
are final for made-to-order / custom items. This includes, but is not limited
to, any item that requires engraving, figures or customization of any kind.
Original shipping charges are not credited on returned items unless the return
is needed because of an error on our part. Customers are responsible for all
shipping charges to Gold Mountain Trading with the exception of returns
necessitated due to an error of Gold Mountain Trading. Only shipping costs
for incorrect items delivered to the customer will be paid. In other cases,
customers are responsible for return shipping costs as well as items lost in
transit so, for your protection, we recommend shippers such as UPS where the
package can be tracked and insured.
Returns within 30 days of receiving your order can be for exchange or credit.
Items labeled as "Closeout" are not returnable or exchangeable. With
our apologies, returns and exchanges of Minnetonka Moccasin brand items require
a $5.00 re-stocking fee per item. This fee is charged directly by the Minnetonka
Moccasin company so we have no choice but to pass it along. Likewise, returns
of Montana Silversmiths Leather and Home Decor items require a re-stocking fee
of 15% of the catalog price. All products returned must be 100 percent complete,
in brand new condition, contain all original boxes and packing materials with
original UPC codes attached to the products, contain all manuals, blank warranty
cards and other accessories and documentation provided by the manufacturer.
Christmas Returns We highly encourage
early Christmas shopping, so returns for items purchased for more than 30 days
before the holiday may be returned as late as January 10. However, your original
order must indicate it is intended for a holiday gift. Be sure to let us know
in the Comments section of our shopping cart.
We will gladly accept your order by phone Monday - Friday 9:00 a.m. - 5:00
p.m. Central Time. Orders placed via our website are accepted any day and
any time. Our answering service is always available. 800.474.9111 or 01.512.288.0942
We highly respect deadlines so please let us know if you have one. The more
information we have, the better. Shipping time is contingent upon availability
of merchandise and credit verification. Most in-stock orders ship immediately.
Orders are not processed or shipped on Saturdays, Sundays or U.S. holidays.
In the event of delays, every effort will be made to contact you by e-mail.
Orders will be shipped via USPS, UPS. Gold Mountain Trading LLC will choose
the best way to ship your order.
We accept VISA, MasterCard, Discover and American Express credit cards as well
as organization checks and money orders. We do not accept credit card gift cards
or personal checks. You will not be charged sales tax if your order is shipped
If your credit card billing and / or shipping information triggers an alarm flag
by our automated fraud detection system, and we are unable to verify the information
with the issuing bank, your shipment could be delayed or cancelled.
& TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price, with incorrect information
due to typographical error or error in pricing or misuse and abuse or incorrect
product information received from our suppliers, we shall have the right to refuse
or cancel any orders placed under these conditions. We shall have the right to
refuse or cancel any such orders and correct any disparities whether or not the
order has been confirmed and your credit card has been charged. If your credit
card has already been charged for the purchase and your order is canceled, we
shall immediately issue a credit to your credit card account in the amount of
the charge. We reserve the right to refuse any order. Prices and policies are
subject to change without prior notice.
All images and text on this site are copywritten and are the property of Gold